About Valerie M Sargent

Valerie M. Sargent is a dynamic speaker, trainer, consultant and executive coach. A natural and engaging motivator, Valerie is a Level I and Level II TalentSmart Emotional Intelligence Certified Trainer and President of Yvette Poole & Associates. She helps individuals and organizations increase their EQ, managing their emotions and relationships better on the job for maximum performance. Her signature message, “It’s in the Pause” ® focuses on the need for Self-Management skills to preserve positive relationships in the workplace and beyond. For more information find her at http://valeriemsargent.com/ or http://ypooleandassoc.com/

Pause … to Write About It

Pause to Write About It

Transforming Stress into Understanding

Are you dealing with a stressful situation? Do you have a difficult relationship at work that you have been trying to determine how to handle? Or perhaps you are feeling a low level of anxiety about something, but can’t quite put your finger on it? Taking the time to put words to what you are feeling can be very useful in working through these types of instances where our emotions bubble to the surface.

As many of you know, I returned to my writing again recently after taking a pause to focus on other things. As I begin to make it a practice again, I am reminded of the emotional benefits of writing. Writing helps us to explore things in a different sphere. We can take the emotions we feel as data to help us get to the deeper level of a problem, writing about them as a way to develop potential solutions or simply process through things. I often advise my EQ Executive Coaching clients to keep an emotions journal where they can track the different emotions that come up for them during our work together.

How Can You Incorporate This?

Ask yourself more questions, and good ones at that. Questions like:
“What exactly am I feeling right now, at this moment?”
“Where is this coming from?”
“Have I felt this way before?”
When was the last time I experienced this?”
“Do I have this feeling often?”

One feeling may be springing from several different emotions, and those emotions may be rising up from something separate than the current situation that you haven’t yet identified … it may even be something from a subconscious place you are unaware of and you don’t even realize. If you haven’t correctly identified what is truly bothering you, you could find yourself reacting inappropriately.

For instance, let’s say that darn Margaret at work said something that just set you off, and you were instantly angry – how dare she?! If you took the time to look into it at a deeper level through some exploratory writing, you might find that, yes, you were angry … but it was anger that sprang from embarrassment. Judy made her comment in front of two other colleagues you had really been working to impress. And as you continued your writing, you might recall that time that a high school coach had called you out for your lack of performance on your sports team, right in front of your other teammates – what may be a motivator for some shuts down others. So you discover that it was the long-seeded embarrassment that contributed to your anger, as it was from a deeper wound and perhaps an ongoing trigger for you. That insight can definitely help you the next time you feel something similar.

Practice Non-Judgment

As you start writing about these things, you may be surprised at what comes up for you. It is often easy for us to buy into our self-talk, which is really at the heart of much of our emotional distress. Whatever is happening, we are constantly assessing it and applying our own meaning to it. That voice inside our head stays very busy with its incessant chatter, quantifying and qualifying everything you see and encounter! As you start to write, you may even start judging yourself, thinking, “I’m awful – I shouldn’t be saying this!”

Instead, accept that you are experiencing whatever emotions and thoughts you are having, and trust that you have a handy paper shredder or trash bin button nearby if necessary once you have fully processed and are no longer in need of those nasty thoughts!

Learn From It

As you complete your exploration, identify whatever insights you may have had or lessons you learned that can be applied the next time. From there, don’t dwell on it! One of the biggest lessons we can learn in life is to LET GO. If it is not serving you, don’t keep it in your thoughts. Develop a strategy for how you want to handle the current or similar situations and move along, stronger and more knowledgeable going forward.

Valerie M. Sargent is a dynamic speaker, trainer, consultant and executive coach. A natural and engaging motivator, Valerie is a Level I and Level II TalentSmart Emotional Intelligence Certified Trainer and President of Yvette Poole & Associates. She helps individuals and organizations increase their EQ, managing emotions and relationships better on the job for maximum performance. Her signature message, “It’s in the Pause”® focuses on the need for Self-Management skills to preserve positive relationships in the workplace and beyond – follow her blog: https://itsinthepause.com/). For more information: http://ypooleandassoc.com/  or http://valeriemsargent.com/.

Sometimes You Need to Hit Pause …

What have you paused on that you need to start again?

Sometimes You Need to Hit Pause

I took a pause. In a world where life seems too busy … in a career where I wear many hats … in a life where I serve many roles … I took a pause. I stepped forward toward some things, and away from others. That’s just life, isn’t it? Or is it?

Have you ever noticed that the longer you stay away from something, the easier it becomes to stay away from? Think about after a breakup. You go through the stages of grief, and you continue to miss the person (or I’ve seen some people be elated! LOL). However, not seeing the person helps you process through everything, and it continues to get easier. As time goes on, the pain becomes less and less. One day, the thought of that person finally takes a back seat in your mind, and you continue to move forward. It’s that way with relationships, but also with habits, responsibilities and hobbies as well.

So much of my work that I do involves writing in one capacity or another. I had always been one who needed to feel “inspired” to write. I needed a story to tell, or an anecdote to share, based on something I’d seen or experienced.

I neglected to look at writing – something I actually enjoy – as a discipline; not only as a discipline, but as an act of love performed in support of myself and others. Suddenly, when I look at it that way, it changes things for me. Writing is something that brings me release, peace, inspiration, comfort, understanding and joy. So why haven’t I been doing it?!?!

“Life,” I told myself.

“I’ll do it tomorrow,” myself told me.

Well, today is finally my tomorrow, and I’ve chosen to create a daily practice of writing for myself, so that I will have contributions for more regular articles. I have a desire to contribute to others. By not exploring things I’m curious about, I cheat myself out of my innate nature as a thought magnet and a purveyor of positivity; as a learner and a guide for others. So today I commit to sharing something here on at least a monthly basis … more often if the good stuff really keeps rising to the surface, which undoubtedly it will once I have that discipline of self-love and writing established. Ten minutes a day is all I’m asking of myself. It’s not much. What are you willing to give to yourself?

Taking a pause can be a healthy choice from an emotional perspective. Sometimes it may not even be a conscious choice. I don’t think it was for me. Rather, it may be something that just happens, and you start to notice its absence. Yet the more I noticed its absence, the more I resisted starting again, despite my love for it. I didn’t understand that.

What have you paused on recently? Do you know why you hit that pause button? Did the pause benefit you? What did you gain? What did you lose? What was missing for you once it was gone?

I think I hit pause on my writing for a variety of reasons – with so many other responsibilities, it seemed like an easy thing to give up or step away from … I think the divisiveness of these times have had us in an interesting energetic space, and somehow I’ve felt less motivated to write. Yet I know that, in the words of my beloved Foo Fighters, “It’s times like these you learn to live again. It’s times like these you give and give again. It’s times like these you learn to love again. It’s times like these time and time again.”

Now I realize that stepping away benefitted me by creating additional time, yet I also lost an outlet that sparks my creativity. I know that I am what I create myself to be, and I choose to bring more of myself to the world, not less.

We are all gifts. What gift of yourself are you keeping from the world? How would life look different for you if you were experiencing it more fully and sharing yourself with those around you?

Don’t think yourself into a corner. Just take some action … baby steps, if you must. Maybe it’s a new workout plan that you’ll pick up, or a new skill to try, or a new friendship to develop, or a conversation that’s long overdue that you’re finally ready to have. Find that something you paused on, and hit “play” again. See what happens.

Chances are the pause was worthwhile, but life isn’t meant to be on pause forever.

Valerie M. Sargent is a dynamic speaker, trainer, consultant and executive coach. A natural and engaging motivator, Valerie is a Level I and Level II TalentSmart Emotional Intelligence Certified Trainer and President of Yvette Poole & Associates. She helps individuals and organizations increase their EQ, managing emotions and relationships better on the job for maximum performance. Her signature message, “It’s in the Pause”® focuses on the need for Self-Management skills to preserve positive relationships in the workplace and beyond – follow her blog: https://itsinthepause.com/). For more information: http://ypooleandassoc.com/  or http://valeriemsargent.com/.

Protecting Your Team Culture

How Can You Positively Contribute to Team Performance in Divisive Times


It happens every four years. During elections many people become impassioned with communicating their every thought and feeling about the candidates, their concerns and the causes important to them. This is all well and good when having discussions with friends who will likely be open to having a give and take conversation, but if your employees are connected on social media there are potential pitfalls that could crop up in the workplace.

As we focus on enhancing teamwork and communication through Emotional Intelligence, let’s examine some possible threats to productivity as we enter into a New Year with an upcoming transition happening in the White House this month.


While people are often friendly in the office, it doesn’t necessarily mean they have deep and abiding friendships in life – e.g. they may not spend time together outside the office, share common views, etc. When this is coupled with being “friends” on social media, it can present challenges.

Because social media is a great way to stay in touch with many people from across different facets of life, people sometimes have a tendency to “overshare” information with a larger group of people than they actually would without that podium. When these associates also work in the same office together, people who do not share the same viewpoint may start to view their colleagues with different lenses. In doing so, co-workers may find themselves wanting to disagree, dislike or disrespect someone in the office because they did not like their point of view outside the office. Even though they may try to set aside what the other person has posted that they didn’t like, it can secretly linger in the back of their minds as a judgment.

To overcome this, co-workers connected on social media should consider setting up specific groups to share certain information with when posting, to share with an audience that shares the same views or to share with a close group of friends. If your platform does not allow this function, we should encourage associates to think about professionalism and how they want to be perceived in the workplace (and in the world – your digital footprint will follow you forever!). Do employees want to be taken seriously, work well with others and be a contributing team member? Then mindful posting and possibly filtering information shared would be advised.

Of course social media is considered “your voice” … so why, you ask, should we have to employ a filter? Just think about how you feel when you think someone else shares damaging, hurtful or one-sided information when you somehow identify with the opposite view. This bus usually travels on a two-way street, and there are times people could be feeling the same thing from you. Sharing more benign, thoughtful and universal information helps prevent this and can assist with keeping the peace in the office. Limiting your posts about a topic are also helpful – some get carried away and post several times a day about the same viewpoint, which can actually lessen a message anyway due to overexposure.


This comes into play specifically when people share such opposite or one-sided viewpoints that they can be seen by the “rival” group as extreme or caustic (when, in fact, someone from this other group may be doing the same thing from the opposite extreme, which results in both sides feeling the pain). These “one-sided” individuals tend to generalize and may, purposely or inadvertently, attack an entire group of people when trying to prove a point. This may occur even though all people in that group (or even people in the middle) may not share some of the viewpoints associated with the generalized rant.

Attacking can come in the form of name calling, condescending, bullying or making fun of individuals or a group. A post that feels like an attack to one person may have been as helpful by the person giving the information, because when they are so passionate about their viewpoint they put it out forcefully in an attempt to educate or convince others of its importance, certain of their message. Unfortunately, most of us have never seen anyone won over by these types of posts that poke fun of other people. It just serves to alienate others, sometimes even those who are in the same camp. When people feel “attacked,” the intent of the poster may not even realize the energy conveyed with their post. In some cases, they were just trying to be funny. Not everyone sees it that way though. Then you wonder if you run into a situation where someone ends up feeling harassed for differences, which could get you into legal hot water.

Attacking is particularly dangerous to a work culture. It causes people to not want to cooperate or work together, and often breeds discontent and disrespect. In the case of a supervisor being “friends” with employees on social media, if a leader’s posts appear to attack a certain group of people (voting affiliation, candidate supporters, belief holders, etc.), any subordinates in that group could feel their job is threatened back in the office if they don’t subscribe to the same viewpoint, even if it’s not. It’s all about perception.


This happens in schools, too. I have spoken with students who held opposing views and were afraid to say anything for fear of repercussion from their teacher. Children’s viewpoints often come from their parents, so parents out there should be aware of the things they say about candidates and issues, noting that the impression is being made on young minds and the way they communicate in the world. This is sometimes the beginning of bullying among children in schools, when children debate who is best on the playground. Wouldn’t you rather they just play as planned instead of argue?

Raise open, intelligent, tolerant minds who will move well together in the world. They are our future, and teaching them that differing values can help provide balance is useful. Specifying to them that it’s good for people to hold different views, but that we should all respect one another and work together well regardless of differences is the key to success.


To prevent divisiveness and a lack of teamwork, everyone should consider what type of information they share and how they share it. This is primarily a Relationship Management issue, but it requires a high degree of Self-Awareness and Self-Management in order to execute effectively.

Why should you care? Shouldn’t you be able to share whatever you want, whenever you want? Of course … your social media platforms are your voice to freely express yourself. Just realize there could be some repercussions to that, especially when you are connected with others in the workplace. Others can and will view you differently based on what you disclose about yourself and your life, opinions, actions and activities. Consider privacy standards and connections as you navigate your positive EQ pathway.

From an Emotional Intelligence standpoint, it would behoove you to pay attention to how people make you feel. We are a diverse country with many different viewpoints, backgrounds, races, religions, national origins, etc. It is one of the best thing about living in these United States of America.

It is important that we come together and work to accept one another, even at times when that may feel tumultuous to some and individuals do not appear to understand one another. I have seen some unfriending going on in the cases where there was such a value mismatch that people can’t imagine themselves staying connected. That ended up being a good solution for some if they needed to not be connected with people they weren’t really friends with anyway.

But just think … if some of those people also worked together, what then? De-friending can lead to divisiveness spreading into the office, and it can then breed gossip. That is not a good scenario for your company, and productivity and cooperation will go down.

Be mindful of your actions, and realize there are certain helpful tools that allow you to hide updates from people so you don’t even see them. Or I like to think of Dory in “Finding Nemo,” and how she always said, “Just keep swimming! Just keep swimming!”

In this scenario, every time you see the familiar poster you have no desire to read come across your timeline, you can simply tell yourself, “Just keep scrolling! Just keep scrolling!”


Ultimately it comes down to the thought I saw on a recent meme, regardless of your viewpoint: “Be a nice human.”

When you have a goal of treating everyone with kindness, compassion and tolerance, wanting to be an example rather than operate on a need to prove a point, the rest of it fades into the background.

Look for the common ground with others, not the differences. That is where we find our connection and are truly united.

Wishing you all a safe, happy, productive and healthy New Year!


If you are posting on LinkedIn, that is a business social networking site. Posts there should definitely have a professional tone, and not a personal one. 🙂


Valerie M. Sargent is a dynamic speaker, trainer, consultant and executive coach. A natural and engaging motivator, Valerie is a Level I and Level II TalentSmart Emotional Intelligence Certified Trainer and President of Yvette Poole & Associates. She helps individuals and organizations increase their EQ, managing emotions and relationships better on the job for maximum performance. Her signature message, “It’s in the Pause”® focuses on the need for Self-Management skills to preserve positive relationships in the workplace and beyond – follow her blog: https://itsinthepause.com/). For more information: http://ypooleandassoc.com/  or http://valeriemsargent.com/.

Why Are You Playing Small?

How to Stop Procrastination and Self-Sabotage When You’re on the Edge of Success


Are you not reaching your full potential? Do you know you have so much more you can bring to the table, but you have something stopping you? And, come to find out, it’s YOU?!

Haven’t we all had that happen at times? Haven’t we all been capable of so much more, but then we do something to stunt our progress? Or we procrastinate? Or we sabotage our efforts? What’s that all about? Why do we do that?!

Don’t you deserve better than that? Doesn’t everyone deserve that better version of you?

The other day while scrolling through my Twitter feed, I came across a post by a guy that I follow named Keith Claridge, who says he is a truth seeker, coach and mentor. He had posted a tweet to a longer Facebook thought that was basically him journaling to himself. It struck a chord with me – you can read it here if you’d like. He said, “By playing small I’m not impacting the world. Playing small robs people of having the opportunity to work with me.”

Why Do We Do This?

Have you found yourself “playing small” as well? If we focus on our Self-Awareness, we have to really look inside to determine why this is happening. What is driving you toward a certain behavior? What benefit do you get by not reaching your highest level? Or if you do reach those high achievements, but they still don’t bring the feelings you thought you might experience long term, then what?

I recently watched the Netflix film on Tony Robbins entitled I Am Not Your Guru. The film documents one of his Date with Destiny events, showing the challenges, decisions and transformations people commit to after being part of the event. In the bonus material after the credits, dancer Derek Hough was talking about how he felt like he always had to achieve things in order to feel good; that he had to be first place and be the best. Then he found himself sitting at home after winning a TV show (Dancing with the Stars) three times, surrounded by his trophies and feeling like, “Well now what? Shoot! I thought this was going to bring me, just … long lasting joy.”

The winning didn’t make him feel the way he thought he would. Often, after the initial high once you’ve achieved your goal wears off, you come back to reality and wonder why that didn’t make you happy. Were you happy to begin with? There’s something to consider …

After someone who bought his books asked real estate investor Dean Graziosi why he would be at Date with Destiny, he said, “Are you kidding me? We all have our own stuff … Accomplishments don’t change who we are in here. We all need to fix that. How many successful people end their lives, or drink or do drugs ‘cause they can’t figure it out?”

Understanding why you do things can help you create more Self-Awareness. Knowing what success really looks like for you can help, too.

What’s Your “Stuff?”

Tony Robbins talks about how, ultimately, people usually want to change a behavior, or they want to change how they feel. Which is it for you? Maybe it’s both.

If you feel like you are playing small, why do you feel this way? Is it due to a fear of success? Is there anything traumatic in your past that made you feel like you didn’t get what you wanted? In Psychology Today, Susanne Babbel Ph.D. MFT wrote in her article “Fear of Success” that “… the physical reactions to stress and to excitement are very similar. So, when we experience a traumatic event—such as a car accident or a school bullying incident—our body associates the fear we experience with the same physiological feelings we get while excited. Once we have been through enough trauma, we start to avoid those types of situations that trigger memories of fear. For this reason, trauma victims can tend to avoid excitement, and that can lead them to avoid success.”

Have you had traumatic events in your past that you still hold on to? Most of us have experienced some sorts of trauma of varying degrees, and in truth it is often what makes us better and stronger human beings when we are able to move through and past it all and then serve others around us. What were the feelings that you held surrounding that trauma? How do those feelings play out in your life today, subconsciously or consciously?

Or perhaps you had something that you failed at previously. If you find yourself focusing on that (over and over again) and the reasons you may not succeed, that can also slow your progress. If you feel like you were a failure, you may think, “Why even bother? This won’t work.”

What are the behaviors you then engage in? Did you know that 20% of people identify themselves as chronic procrastinators (Psychology Today’s “Why We Procrastinate”)? Procrastination is a Self-Management issue. When you are procrastinating, you are lacking the discipline to do what needs to be done; something that would likely ensure your success. With regard to one reason people procrastinate, Hara Estroff Marano writes, “They distract themselves as a way of regulating their emotions such as fear of failure.”

There may even be a scenario where you have a blind spot … you may think you’re doing everything you need to do, but perhaps you aren’t doing it all in ways that bring you the results you seek. How can you fix something when you don’t even know what isn’t working?

So How Do You Handle This?

How do you break these patterns when you find yourself playing small? Well, first you have to make some decisions. The first decision is that you are no longer going to accept that behavior or that feeling that is causing you to play small and not put your best self forward. You decide that you are tired of the results you are getting. From there you simply have to choose to do things differently, and you have to choose that daily. Yep … Every. Single. Day. This will come as you increase your Self-Awareness. Once you realize you are going down the rabbit hole again, you can stop and change what you are doing.

Don’t be afraid to ask someone for constructive feedback on your performance. It can be difficult to hear what we’re not doing well, but pick a trusted advisor to help guide you along the way and you will reap the rewards of their observations and care. When someone you trust can see things you can’t, you are able to incorporate their thoughts, make small adjustments, and then course correct to get yourself back on track.

Note the different feelings that are happening in your body, the physical cues, the habits you engage in, and the time wasters you allow. I encourage my coaching clients to keep a journal to note anytime something happens that takes them away from what they should be doing. Often they may catch it after the fact … you know, after they just spent forty minutes scrolling through Facebook when they should have been finishing an important report? Yeah, that kind of procrastinating. Figure out what your common distractions are and eliminate them.

If eliminating them is not possible, LIMIT them. Set a time limit on how long you will allow yourself to shift your attention to refocus. Consider how your brain performs most optimally. Travis Bradbury wrote an article called “The Perfect Amount of Time to Work Each Day.” In it he states, “The ideal work-to-break ratio was 52 minutes of work, followed by 17 minutes of rest. People who maintained this schedule had a unique level of focus in their work.”

He went on to say, “The brain naturally functions in spurts of high energy (roughly an hour) followed by spurts of low energy (15 to 20 minutes).”

Did you even know your brain works that way?! This was news to me, but it made so much sense when I started to think about some times I have gotten distracted or lost focus on a project. It usually happens about an hour in … interesting, right?

So look at structuring your day differently if you can, in hourly blocks with little breaks. When you take your break, separate yourself from your work so that you can refocus. As someone with many different aspects to her business, I can sometimes feel scattered because I have so many different tabs and email accounts open, and I try to tend to all by jumping from one to the next at times. Guess what? I am figuring out that doesn’t work well for me. When I shift and focus on just one at a time, it helps me to better manage everything.

Get up and walk away from your desk! Have you heard? “Sitting is the New Smoking.” Do you spend too much time on your caboose in front of the computer? When you take those focus breaks, ensure that you are getting up and moving your body, even if it is just for a quick stretch or a walk to get a glass of water. Are you getting enough exercise every week? That can kick your brain into action, too. If you change your physical state, you change your brain. Form new habits, and you will form new neural pathways in your brain. Create a new and better you!

I have not written this blog as regularly as I had planned. While I love to write, I often have to feel inspired to do so. It feels difficult to me to be “creative on demand.” I have always felt the need to be in a writing mood, and sometimes my brain is too full of other things to feel creative. Which stinks! Because my brain a great power tool full of creative energy … I shouldn’t keep it locked away!

I have been thinking lately that if I will make a practice of setting aside my time differently – I am currently working on scheduling and time blocking for different projects, learning, and tasks – I could create better and more regular habits around writing as well, in addition to some of my other work. Sometimes I feel I just have too much on my plate, which can lead to feeling overwhelmed at times. But then I step back and remember my QuantumThink mantra, “I have all the time in the world.”

Once I relax into that, my focus shifts and I can move forward. Usually. Except on those certain days when I also find myself playing small. Which is what brought us here today. I don’t want to do that! As Keith expressed, I don’t want to rob people of the opportunity to work with me, because my goal is always to impact change and make a difference. If I am playing small, I can’t do that. And neither can you!

Let’s stop. Right now. Together. Because I’m a pretty cool person, and so are you if you’re reading this. And cool people should never play small! Right?!

Find Your Purpose

In an episode of Oprah Winfrey’s Super Soul Sunday on OWN, Oprah conducted an interview with Wes Moore. Wes is an entrepreneur, Rhodes Scholar, war veteran, former White House staffer, prior Wall Street investment banker and now a best-selling author of the books The Work and The Other Wes Moore. Yes, one could say he’s accomplished! He has a focus on pursuing passion and finding your calling, and has founded BridgeEdu to help students positively transition from high school to college in an effort to increase retention and graduation rates.

Do you sometimes feel like you’re faking it? In response to the thought of when you are feeling like an imposter or that you aren’t good enough to be in a room, Wes said, “We are never in a room that we don’t belong in.”

Remember that. Whatever insecurities you may be having, wherever you may be falling short, stop playing small and feeling like you don’t belong or that you don’t deserve the success you’re headed toward. Are you worried about what other people think of you or what they will say about you? Pause … let it go. Move on already. Wes has a great thought that everyone should incorporate: “Don’t let people that don’t matter too much matter too much.”

Why are you giving those people any real estate in your head? Release those people and things that do not have you performing at your highest potential. Sometimes that also means letting go of that little voice inside your head that holds you back. For some, this is the biggest culprit in self-sabotage. Negative thinking must be eliminated, along with negative self-talk, if you want to reach the next level. When you catch yourself listening to that little voice in your head and you don’t like what it’s saying, change the soundtrack and focus on the possibilities ahead instead.

As we all search for meaningful ways we can serve in this life and put forth our best efforts, don’t let fear or the act of playing small stop you from bringing everything amazing about YOU to the world. We are all here for a reason. What is yours?

I will close this with a final thought from Wes Moore: “I would rather flirt with failure than never dance with my joy.”

There you have it. Now stop reading. Go dance!


Valerie M. Sargent is a dynamic speaker, trainer, consultant and executive coach. A natural and engaging motivator, Valerie is a Level I and Level II TalentSmart Emotional Intelligence Certified Trainer and President of Yvette Poole & Associates. She helps individuals and organizations increase their EQ, managing emotions and relationships better on the job for maximum performance. Her signature message, “It’s in the Pause”® focuses on the need for Self-Management skills to preserve positive relationships in the workplace and beyond – follow her blog: https://itsinthepause.com/). For more information: http://ypooleandassoc.com/  or http://valeriemsargent.com/.

Photo Credit: <a href="http://www.flickr.com/photos/137169575@N04/25072344705">Adorable Handsome Black Boy Child in Baggy Business Suit laughing and walking over white background.</a> via <a href="http://photopin.com">photopin</a> <a href="https://creativecommons.org/licenses/by/2.0/">(license)</a>

Donald Trump’s Lack of Emotional Intelligence

And Why This Spells Big Trouble for Our Nation.


Photo courtesy of Gage Skidmore

This is not a politically motivated post … it is about human decency, Civil Rights and treating one another with respect and tolerance. My Emotional Intelligence certification, marketing experience and fair housing background from my many years in the multifamily housing industry have me looking at this candidacy from a variety of angles.

I am no longer associated with a political party so that I may vote for candidates and issues of my choosing. There are things on each side of the fence that make sense to me, so not aligning with either side finally seemed to be the best fit for me (unfortunately, independent voters are not allowed to vote in primary elections in some states, yet interestingly Gallup reports that as of January 2015 a new record of 43% of voters in the U.S. are political independents — is it time for that primary election process to be updated, given those numbers?).

Even when registered with a party, I voted for the candidate I felt would make the best decisions for issues that were most important to me. As such, I would like to see Congress be more bi-partisan in their actions in order to accomplish more things for our citizens as opposed to meeting the goals of big money and huge corporations that push their own agenda and money into politics via PACs and SuperPACs. Too much money in politics does not encourage politicians to vote on behalf of the people. I believe this is how both Trump and Sanders are working to differentiate themselves, by attempting to buck the system. I agree … it could use a little bucking!

As I consider all of the candidates for the upcoming Presidential election, I find one thing continues to stand out to me that genuinely concerns me as he maintains a level of popularity among a sizable group of voters: Donald Trump has a blatantly obvious lack of Emotional Intelligence, yet he continues to maintain his numbers. His Self-Management and Relationship Management skills are horrendous and, in my opinion, have the potential to be very dangerous to our country and to our foreign policy efforts. So why have people been flocking to him?

What’s the Draw?

“The Donald” definitely has name recognition. He truly can be entertaining. Watching him in reality actually reminds me of watching an SNL version of him, only it is actually real – it’s him! He is like a caricature of himself. Sometimes he really can be funny, although oftentimes he will use targeted, demeaning humor to make fun of and attack his rivals personally (as opposed to attacking their politics), including pointing out what he perceives as flaws in their physical characteristics, looks, etc. This, friends, is what we refer to as “bullying.”

The idea of having someone as President of the United States of America who pointedly makes fun of other people is not someone who would be a good role model for our youth – we already have enough problems with bullying in schools without them witnessing it from leaders they should be looking to as an example.

Many people are drawn to Trump because he has had success in business. I understand that, as I have often thought it would be good to have a successful businessman at the helm who was not tied to the corporate interests of America. Some of his supporters like that he will speak his mind and he doesn’t sugar coat things. Being frank is one thing; being rude, arrogant and condescending is another.

“I’m going to make America great again,” he boasts in his typically braggadocios manner. I happen to think America is already pretty great, yet of course there are many things our elected officials could always work together better on to improve. I am actually in line with him when he talks about jobs being taken out of the United States that could or should be done here – we have a lot of people here who need work – and we obviously do have to get our illegal immigration issues under control.

When I look at things from a marketing perspective, I am very mindful of the fact that Trump is always selling himself and his brand. He has spent years and years building the Trump brand (I have even wondered if this campaign weren’t just about furthering that goal). I have stayed at Trump Tower in New York City, and it was indeed a fantastic stay. He definitely has the branding aspect down. I also believe in the power of real estate, which is part of his business that attracts many.

What’s the Problem?

What we have seen many times through this campaign process, however, is that while he is building himself and his brand up, he is often tearing someone else down with personal attacks and insults in the process. What is particularly of concern to me is that when these verbal assaults are directed at a specific group of people, he is inciting hate and bigotry across the United States.

“These aren’t the best and the finest,” Trump said about people coming over from Mexico. “When Mexico sends its people, they’re not sending you. They’re not sending you. They’re sending people that have lots of problems, and they’re bringing those problems with us. They’re bringing drugs. They’re bringing crime. They’re rapists. And some, I assume, are good people.”

We do have a problem with illegal immigration. But we also have a plethora of wonderful, hard working individuals from other countries who are diligently trying to LEGALLY immigrate to the United States, which happens to include many truly “good people” from Mexico. I have had friends from Mexico, Great Britain, New Zealand and France detail for me the immigration process they went through, including the interviews and many dollars involved (it’s expensive to get legal assistance in that process!), and I have watched these people do things the right way. Trump belittles these people and others like them when he categorizes immigrants as “problems.”

What does it feel like to be a Mexican American (someone born or living in the United States as a U.S. citizen who happens to be of Hispanic heritage; a child of immigrants from recent generations) and hear this type of messaging from Trump about Mexican immigrants? People were very upset after hearing Trump’s speech. A 24-year old named Carmen posted a video in responsecomforted by the actions her mom took in giving her actual facts about immigrants. She cited that immigrants are less likely to commit crimes than those who are native born Americans, and that immigrants start small businesses at more than twice the rate as those who are U.S. born.

Gavin Newsom, Lt. Governor of California, put together a video detailing the costs involved in Trump’s plans to deal with illegal immigrants via deportation, including estimates from a Conservative think tank saying that it would cost our nation over $400 Billion. He says that subsequent loss of half of our farm workers and 6% of our work force would set our economy into a downward spiral, ultimately costing our economy over $1.6 Trillion and putting us in a place worse than the Great Recession. When putting it into Trump-like language, Newsom said, “His plan is a loser.”

The Outcome of Negative Rhetoric

When Trump makes sweeping negative statements about an entire nationality or religion, such as when he said all Muslim travel should be banned and no Muslims should be allowed to enter our nation, it goes against the very principles that formed our nation. We are, after all, a nation formed of immigrants. Many of our Muslim Americans (U.S. citizens who happen to practice the religion of Islam, per our country’s freedom to practice the religion of our choice) have relatives out of the country. Such negative, targeted statements that are all-encompassing demean everyone in the group he is addressing, despite the fact that the people he is really targeting in this situation are those Islam extremists who are terrorists. This is certainly not all Muslims, and demands like this incite fear within our Muslim American communities and can create bullying situations against young Muslim American children as well.

When Oprah Winfrey asked Malala Yousafzai – author of I Am Malala, focus of the documentary He Named Me Malala, and 2014 Nobel Peace Prize winner at age 17 for advocating for all students to have the right to education (she was shot in the face by the Taliban in 2012 in Pakistan for speaking up for girls’ right to education) – on OWN’s Super Soul Sunday what it meant to her to be a Muslim woman, she replied, “For me, being Muslim means to be peaceful. To be kind, to always think about others, and to always think that how the one action you take can affect other people’s life.”

She believes the characteristic of Islam which she tries to embody is peace. Making broad statements that lump everyone of a certain nationality, race, religion, etc. encourages a hateful rhetoric across the nation and incites bad treatment among some of his followers against people in those groups, as we have seen evidenced at some of his rallies.

After insulting a group, you’ll later find him saying they are “tremendous people” and he has a “great relationship” with them, perhaps trying to gloss over his prior negative statements. But it doesn’t negate what was said, and he doesn’t apologize. He easily calls people stupid, then says he gets along with everyone. Not only has he spoken badly of Mexicans and defamed Muslims, he has also offended women, reporters, breastfeeding mothers, overweight people,and handicapped individuals among others … I had a friend tell me just yesterday that she paid to attend a conference 10 years ago where Trump was speaking, and walked out because his statements were so condescending toward women.

I teach Fair Housing within the multifamily industry, and cover the history of housing discrimination in my leasing training classes, discussing how important it is for people from all backgrounds to be welcomed into a community. We have come a long way since the Civil Rights movement, yet race continues to be an incendiary issue. This is evidenced by attempts in recent years to show a systemic race problem, including how prevalent instances of police misconduct have been against African Americans with the rise of the #blacklivesmatter campaign. So when the former head of the Ku Klux Klan endorses Trump, you have to realize we have a reason to be concerned as he encourages his followers to join forces with Trump’s supporters.

“Go in there, you’re gonna meet people who are going to have the same kind of mindset that you have,” Duke said Wednesday on the David Duke Radio Program, as first reported by Buzzfeed, reasoning that “voting against Donald Trump at this point is really treason to your heritage.”

Houston, we SERIOUSLY have a problem here!!

Some of the Disparities

After Trump won three states on Super Tuesday, John Oliver of Last Week Tonight took on the many disparities of Donald Trump and his campaign – if you want an amusing yet informative look at these, turn up the volume and check out John’s take on things (warning – some adult language included). In this, he takes a closer look at people’s reasons for supporting him: 1. He tells it like it is … yet evidence show he has made frequent opposite statements or untruths; 2. He is independent, has financed his campaign and is not financially beholden to anyone … yet he has not personally spent $20-25 million – he has loaned himself $17.5 million in campaign funds, which can be paid back by the campaign, and he has received $7.5 million in individual contributions. 3. He’s tough … yet has to try to show that he’s right when he is sensitive about something. 4. His success … while he has made a lot of money, he has also lost a huge amount with his multiple bankruptcies.

He also is sue-happy. Oliver shows that during a deposition, Trump explained that his net worth changes based on his feelings. That tells me that his EQ (or lack thereof) is part of what has gotten him in financial trouble in the past. I think it’s safe to say that the same thing could happen if he were dealing with our country’s budget.

EQ Skills and Policy Issues

You’ll often see Trump in an interview situation where he will reply to someone making a point, “You’re wrong,” continually interrupting the person in order to prove he is right. During these frequent interruptions, he will at least occasionally say “Excuse me – excuse me” as he interrupts several times in a row … yet the point is that he is frequently interrupting, which means he is not present in the moment or the conversation. This means he is not truly listening to the other person. He is thinking of how he can respond so that he can be right or position himself in the best possible light. This shows very poor Relationship Management skills, which is definitely a concern for me when I think about his potential involvement in foreign policy matters and interaction with other world leaders.

An election really should come down to policy matters and running the country. If you look at the Republican debate that happened on FOX March 3, 2016, it was a bit of a circus. To weigh in on where candidates stood with regard to policy issues, Donald Trump scored second lowest in discussion about economic policy, and was lowest with regard to both foreign policy and domestic policy, according to Bloomberg. John Kasich was actually the candidate that turned in really solid numbers for all three areas that night. It is unsettling how much Trump doesn’t address with regard to actual policy matters. Feeling confident in a potential candidate should involve that candidate having a wide range of knowledge and plans for all of these areas.

What is Needed

Basically, here’s the deal for me … When I think of who I want as Commander-in-Chief for our country, it is someone I would feel confident could handle himself/herself well in Foreign Policy negotiations; someone who will thoughtfully consider and weigh options prior to making an incredibly difficult decision; someone whose behavior toward others will be a good role model for young children and our nation; someone who will be inclusive, not divisive; and someone who treats others with respect and dignity, even when there is disagreement on the table.

Most importantly though, it essentially boils down to what President Obama stated at a recent press conference. He said he voters will be looking at, “Whoever’s standing where I’m standing right now has the nuclear codes with them, and can order 21 year-olds into a firefight.”

A sobering thought. I want someone who will remain cool-headed with access to that little red button. The President of the United States of America should not be someone who will be impetuous and reactive to situations or conversation. It should not be someone who has a lack of Self-Management skills and treats people unkindly through actions or words.


Trump is so focused on “Winning” … I have a hard time thinking a Presidential candidate is using the same little slogan first brought to light by Charlie Sheen (who, granted, I loved in high school prior to his travels down the prodigal path – come on, it was when he was in Lucas!), given his downturn in recent years. What is both amusing and terrifying is that if you really listen closely in this video, you can really grasp how Trump’s rhetoric sounds like he could actually be your drunk neighbor.

This is the most important job in our nation. It is not a reality TV show. Since Trump gets so much joy from doing it to others, I think it’s about time we tell him, “You’re Fired!”

If a group of 5th graders see things so clearly, why can’t everyone?


(PS – I apologize for my long absence in posting. Ironically, I have been learning about real estate investing. And, no, I will not be running for President once I am controlling my own properties. But I promise to post more frequently again! Thanks for your patience with my absence. I am grateful to The Donald for getting me back to writing!)


Valerie M. Sargent is a dynamic speaker, trainer, consultant and executive coach. A natural and engaging motivator, Valerie is a Level I and Level II TalentSmart Emotional Intelligence Certified Trainer and President of Yvette Poole & Associates. She helps individuals and organizations increase their EQ, managing emotions and relationships better on the job for maximum performance. Her signature message, “It’s in the Pause”® focuses on the need for Self-Management skills to preserve positive relationships in the workplace and beyond – follow her blog: https://itsinthepause.com/). For more information: http://ypooleandassoc.com/  or http://valeriemsargent.com/.

Pause … for Tolerance

Do you know how your core values play into your Emotional Intelligence? Caitlyn Jenner and social media are giving us lots of examples of this right now, and why the need for tolerance in our society is so important.

One of the activities that I have my EQ executive coaching clients go through is to determine their core values. The reason for this is that our values determine our assessments of situations, judgments, offenses and reactions. In the workplace, conflicting values can create stress, discord, lack of communication and troubled relationships.

What I am seeing a lot of lately on social media with the reveal of Caitlyn Jenner is a lot of posturing one way or the other with regard to her choices and actions, typically based on whether or not people think it is “right” as associated with their values. This is not dissimilar from the types of posts that people make with regard to political leanings, religion, child rearing, etc. All of these types of thoughts are tied to values. Reactions and outcries happen when someone or something offends our values.

Everyone is entitled to their opinions and beliefs. Diversity can be a beautiful thing that makes our world far more interesting. The danger arises when we don’t accept people for having beliefs which may differ from our own. I’ve seen general, all-encompassing calls for unfriending those who don’t agree with a post. This is nothing new. I see it periodically each month. I call it to our attention now because it points to how the nature of those inflammatory statements (which are a type of public shaming against those whose values don’t align with the poster’s beliefs) can impact things on a  grander EQ scale.

For those of you who mix business with pleasure and have workplace associates on your friends list, when you make broad, sweeping statements associated with a value and then you have to work with someone on your friends list the next day, it can create the possibility for a hostile work environment; or at the very least, a sense of discomfort if someone doesn’t subscribe to the same belief system. If it is the case of a subordinate and a supervisor, this can create additional potential for further complications if the same values are not shared, and it all plays into company culture.

Every day, I see a lot of things on social media that I don’t necessarily subscribe to or agree with, yet I still appreciate the person who has those opinions. I believe our society would benefit from trying to practice tolerance more often. Perhaps part of this stems from my years in the property management industry and the need to treat everyone equally for fair housing purposes, but also because I know that tolerance breeds acceptance, and acceptance breeds trust, cooperation and communication in the workplace and beyond.

Am I saying we need to accept every person or every situation that we completely and fundamentally disagree with? Absolutely not. That’s why they call it tolerance. The definition of tolerance is, “A fair, objective, and permissive attitude toward those whose opinions, beliefs, practices, racial or ethnic origins, etc., differ from one’s own; the permissible range of variation.” What are you willing to tolerate?

Being mindful of the ways in which we share our thoughts and opinions and how they will be received is what we mean when we say someone has a high level of Social Awareness. Those who don’t care, well, let’s just say that they could end up with a Social AwareMESS on their hands.

Trust me, I am as sick of the whole Kardashian clan as everyone else. In the words of John Oliver who hosts HBO’s Last Week Tonight, “How is this still a thing?” Yet Bruce Jenner’s association with that family most likely led him to realize that it was easier to do this publicly than to try to do it quietly as most people would like to be able to in that situation. Now as Caitlyn, she sees an opportunity to help people learn more about and understand the Transgender community. Whether or not you agree with her choice, she has done what she felt she needed to do to be true to herself.

Yesterday, thanks to my friends at J Williams Staffing I had the opportunity to hear Mike Staver, speaker and author of Leadership Isn’t For Cowards, talk about one of the obstacles to being a person of influence: The need to be right. When we need to be right, it doesn’t allow for other viewpoints. He said the cure to needing to be right is to instead be curious … be interested.

Try to figure out the following: What can you learn about the other person? About the situation? Can you try to understand that his or her feelings come from personal values, which may not be the same as  yours? Shouldn’t that be okay, even if you don’t agree?

When we become curious and try to learn more about other people, it helps us become more well-rounded individuals. We may not always agree with everyone or understand them or their choices, but in learning more about them we will hopefully appreciate them for the unique individuals they are and the diversity they bring to our world.

If you feel yourself getting riled up because someone doesn’t agree with your viewpoint or your values, I encourage you to pause … for tolerance. And please … be mindful and respectful of the ways in which you present your thoughts to others. In doing so, you will enjoy much more harmony in your personal and professional relationships. And possibly avoid a lawsuit in the workplace!

(Photo courtesy of Ronn Ruiz of Chulo Chonies)

Valerie M. Sargent is a dynamic speaker, trainer, consultant and executive coach. A natural and engaging motivator, Valerie is a Level I and Level II TalentSmart Emotional Intelligence Certified Trainer and President of Yvette Poole & Associates. She helps individuals and organizations increase their EQ, managing emotions and relationships better on the job for maximum performance. Her signature message, “It’s in the Pause”® focuses on the need for Self-Management skills to preserve positive relationships in the workplace and beyond – follow her blog: https://itsinthepause.com/). For more information: http://ypooleandassoc.com/  or http://valeriemsargent.com/.

Pause … to Understand Your Reactions

Do You Ever Wonder WHY You Reacted That Way?!

It’s funny how often I get asked the question, “What IS Emotional Intelligence?” when I tell people I’m a certified trainer in Emotional Intelligence (EQ). This tells me how necessary it is for people and organizations to make learning more about their EQ a priority, especially in the workplace. There are dysfunctional teams everywhere, and a focus on enhancing EQ helps companies and employees take their performance to new heights.

Emotional Intelligence was brought to light in the workplace in 1995 by Daniel Goleman, who based his research on affective neuroscience. According to Drs. Travis Bradberry and Jean Greaves, the authors of Emotional Intelligence 2.0 (also the research and thought leaders behind the EQ programs I teach), Emotional Intelligence is: “Your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and your relationships.”

There are four components to Emotional Intelligence: Self-Awareness, Self-Management, Social Awareness, and Relationship Management. Okay, great, that all sounds important, but what does it really mean? Essentially, it is saying that the better you know yourself and how you respond to others and to situations, the more you can grow your EQ and the more successful you will be in life. You will have better relationships with people, both on and off the job, which will lead to a more productive and happier life.

Like it or not, every time you head to work, you take that head full of thoughts with you, and those thoughts (yes, we have tens of thousands per day – some say upward amounts are 70,000 or more!) are tied directly to your emotions and emotional patterns you have carried around with you for years. YEARS, I say! This causes you to respond to people in habitual ways with thoughts, judgments, assumptions, offenses, etc. It’s bad enough when we do this at home with our loved ones, who may or may not easily forgive our transgressions, but when we bring habitual negative emotions and patterns into the office it can damage work relationships and lead to productivity problems for your company.

TalentSmart, the organization that provided my EQ certification, reports that, “After supervisors received training in emotional competencies such as how to listen better and help employees resolve problems, lost-time accidents were reduced by 50%, formal grievances were reduced from an average of 15 per year to 3 per year, and the plant exceeded productivity goals by $250,000 (Pesuric & Byham, 1996). In another manufacturing plant where supervisors received similar training, production increased 17%. There was no such increase in production for supervisors who were not trained. (Porras & Anderson, 1981).” Those are some pretty powerful numbers. Think about what enhanced EQ could do for your organization.

Dive Under Your Personal Microscope When You Have a Strong Reaction

I had the joy of attending a Google Hangout with Glenn and Marian Head with Lisa Engles on “Revolutionary Agreements – 12 Practical Ways To Be All We Desire, Dream and Deserve.” Marian is a dear friend of mine and the author of a lovely book called Revolutionary Agreements. My favorite agreement has always been, “I agree to look within when I react.” I love it because it is the foundation of Self-Awareness, which is the most important competency of Emotional Intelligence. Without Self-Awareness, the other three are much more difficult to explore.

If you find yourself reacting to something that someone has said or done – you feel angry, annoyed, upset, jealous, misunderstood – do yourself a favor: just pause. Try to separate any action that has happened from the person. Take a look inside yourself and attempt to take your ego out of the situation. Breathe. Think. Chill.

Ask yourself things like, “Why am I feeling this way?” and “Have I felt this way before?” Whatever words you are inflicting onto that other person inside your mind, turn them around and aim them toward yourself instead. The hardest thing to do is to ask yourself, “Is there a part of me I don’t want to acknowledge that is like this?” For instance, if you think someone is insincere, rude, selfish, etc., try to think of times when someone would perhaps have thought the same thing of you or in what moments have you behaved in the same ways. Ask yourself what you are holding onto: Resentment? Hurt? Loss? Jealousy? Anger? Blame? Feeling not enough? Are these feelings driving your reaction?

Our egos are very powerful, persnickety creatures, and they can play tricks on us. Our attention hungry egos make us look at things from only our own perspective, which can cast others into an enemy role. In his book A New Earth, EckhartToll Tolle says, “The particular egoic patterns that you react to more strongly in others and misperceive as their identity tend to be the same patterns that are also in you, but that you are unable or unwilling to detect within yourself … It has nothing to do with who that person is, nor has it anything to do with who you are.”

If you find that you have reacted this way before, chances are it could be a deeply ingrained pattern of response in your brain. Once you recognize what your body does in these times (for instance, I found that I hold my breath if I am feeling upset; others may have their chest tighten, break out in a sweat, etc.), you can pause and identify what’s really happening. Instead of hurling a negative emotion toward someone, get curious and try to figure out WHY you are reacting in that way. Think, “Hmmm … this is interesting.” Consider couples who fight a lot … it is primarily a habit. So is withdrawing, running away, blaming … they are all coping mechanisms we have learned to use through the years. And if someone at works reminds us of someone we habitually fight with, well, you can imagine how that could play out if we practice those same reactions in the workplace …

So I urge you to really stop and think when you find yourself reacting to something. Look inside. Find the root source. That simple act of presence and observation where you step outside yourself to look at things more objectively can save a relationship with a co-worker, a customer, or a loved one. Pause to stay in the moment. Don’t let the moment run away with you. With time and practice, thanks to the amazing neuroplasticity of your brain, you can develop your EQ and choose better responses. And that, my friends, is Emotional Intelligence.

Valerie M. Sargent is a dynamic speaker, trainer, consultant and executive coach. A natural and engaging motivator, Valerie is a Level I and Level II TalentSmart Emotional Intelligence Certified Trainer and President of Yvette Poole & Associates. She helps individuals and organizations increase their EQ, managing emotions and relationships better on the job for maximum performance. Her signature message, “It’s in the Pause”® focuses on the need for Self-Management skills to preserve positive relationships in the workplace and beyond – follow her blog: https://itsinthepause.com/). For more information: http://ypooleandassoc.com/  or http://valeriemsargent.com/.